3 tips on how to outsource a company’s customer service

3 tips on how to outsource a company’s customer service | Many entrepreneurs struggle with a common problem: how to get enough time to run the company and related tasks? Especially as the company grows, the number of tasks often increases and entrepreneurs have to work longer and longer hours.

Time should also be found for strategic planning and growing the company. You should also take care of your own well-being, and in addition spend time with family, friends and hobbies.

3 tips on how to outsource a company’s customer service

What if, as an entrepreneur, you find certain tasks numbing. Invoicing and invoice payments should be remembered, e-mail is filled with contacts and monthly product sales statistics should still be done. Does it sound familiar?

In this post, I will give you 3 tips on how you can outsource these tasks and your company’s customer service in a way that saves you time, effort and even costs.

1| Customer service and emails

Is your e-mail folder filling up Hong Kong Phone Number List with messages, and do you spend a large part of your valuable time each day answering them? Does your email seem like an uncontrollable chaos? You are by no means the only one! According to a Harvard Business Review article , an average of 28% of the work day is spent reading and responding to emails. It is easy to spend a lot of time organizing and archiving messages.

Whether it’s general or product-related questions, lost course website usernames, coaching surveys, cooperation requests or, for example, customer feedback, a virtual assistant acting as a customer service representative can answer these messages for you. If necessary, he will forward the most important messages to you.

Often a freelance customer service representative acts as your second hand, leaving you to focus on more important matters.

One of our customers saved 25 hours of his own time

phone number list

Per month by outsourcing his email during a customer service launch campaign. Another customer benefited from email outsourcing 20 hours a month. Think how many other things you could do in this time! If instead of 30 e-mails, your personal response is only needed for two, you have already saved a lot of time and energy.

Personally, I always start cooperation Phone Number List  with the client by gathering all the necessary information and sample answers that I may need in my work. Together we review the important information and agree on methods of communication and ways to keep the customer up-to-date. Good familiarization and communication are key in this kind of cooperation.

The task of the customer service representative is to adapt to the customer’s brand. Voice style and way of answering questions. This way, you can outsource customer service elsewhere without worry. And you know that your customers will receive the best possible service.

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